Customer Care
Contact Us
Clear support information for product, order and store-related questions.
Shenzhen Xinghang Youchuang Technology Co., Ltd.
Orvellass™ is owned and operated by Shenzhen Xinghang Youchuang Technology Co., Ltd..
Business Identity
Store operator information.
These details identify the legal business responsible for operating the Orvellass™ website.
Shenzhen Xinghang Youchuang Technology Co., Ltd.
Room 801, Hengwei Building, No. 156 Songming Avenue, Hongxing Community, Songgang Subdistrict, Bao'an District, Shenzhen, Guangdong, China
Huang Xiaolun
Orvellass™
Orvellass™ is owned and operated by Shenzhen Xinghang Youchuang Technology Co., Ltd. | Legal Representative: Huang Xiaolun
Support Email: service@orvellass.com | Business Address: Room 801, Hengwei Building, No. 156 Songming Avenue, Hongxing Community, Songgang Subdistrict, Bao'an District, Shenzhen, Guangdong, China
Business Address:
Room 801, Hengwei Building, No. 156 Songming Avenue, Hongxing Community, Songgang Subdistrict, Bao'an District, Shenzhen, Guangdong, China.
Customer Support Email:
service@orvellass.com
Customer Care
Our customer support team can assist with product questions, order status, shipping information, tracking, returns, refunds, damaged items, incorrect products, and general website inquiries.
Customer Service Phone: +86 180 1713 3746
Customer Service Hours: 8:00 AM–10:00 PM
Customer Support Email: service@orvellass.com
When contacting us about an existing order, please include your order number and a short description of the issue.
Where reasonably necessary, photographs or videos may be requested to review damaged, defective, incorrect, or materially misdescribed products.
Return Requests
Please contact customer support before sending any return.
Our business registration address is not automatically the return warehouse address. After a return request is approved, our team will provide the appropriate return address and instructions.
Delivery Assistance
If tracking has not updated for an extended period or a parcel appears significantly delayed or lost, contact us with your order number so we can review the available shipment information.