Return Policy

Orvellass™ is owned and operated by Shenzhen Xinghang Youchuang Technology Co., Ltd. | Legal Representative: Huang Xiaolun
Support Email: service@orvellass.com | Business Address: Room 801, Hengwei Building, No. 156 Songming Avenue, Hongxing Community, Songgang Subdistrict, Bao'an District, Shenzhen, Guangdong, China

30-Day Return Window

Eligible products may be returned within 30 calendar days after delivery.

For preference-based returns, items should normally be unused, unwashed, undamaged, and maintained in their original condition with original packaging where reasonably possible.

How to Request a Return

Contact service@orvellass.com and provide:

• Your order number
• The item you wish to return
• The reason for the return
• Relevant photographs or videos where appropriate

Please do not send a return to our business registration address unless our customer support team specifically instructs you to do so.

After approval, the appropriate return warehouse address and return instructions will be provided.

Return Shipping Costs

For preference-based returns, customers are responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its published product description, we will provide an appropriate replacement, refund, or return solution without additional return cost to the customer when the issue is confirmed.

Refund Processing

Returned products may be inspected after arrival.

Approved refunds are processed through the original transaction method within 10 business days after the returned item has been received and inspected.

Cancellation

Cancellation requests may be accepted before fulfillment begins.

If fulfillment has already started or the order has been dispatched, the standard return procedure applies.