FAQ

Orvellass™ is owned and operated by Shenzhen Xinghang Youchuang Technology Co., Ltd. | Legal Representative: Huang Xiaolun
Support Email: service@orvellass.com | Business Address: Room 801, Hengwei Building, No. 156 Songming Avenue, Hongxing Community, Songgang Subdistrict, Bao'an District, Shenzhen, Guangdong, China

How long does order processing take?

Orders are normally processed within 3 business days after order confirmation.

How long does delivery take?

Estimated delivery is normally 7–10 business days after dispatch.

Delivery estimates may vary because of destination, carrier operations, customs procedures, weather, public holidays, or other circumstances outside normal fulfillment operations.

Are there shipping charges?

Any applicable shipping charge is displayed at checkout before an order is submitted. Charges may vary depending on destination and available shipping service.

How can I track my order?

Tracking information will be provided once it becomes available after dispatch.

If tracking has not updated for an extended period, contact service@orvellass.com.

Can I return an item?

Eligible products may be returned within 30 calendar days after delivery.

Preference-based returns should normally be unused, undamaged, and kept in their original condition with original packaging where reasonably possible.

What if my item arrives damaged or incorrect?

Contact customer support with your order information and supporting images where relevant.

Confirmed damaged, defective, incorrect, or materially misdescribed products will receive an appropriate replacement, refund, or return solution without additional return cost to the customer.

When is an approved refund processed?

Approved refunds are processed within 10 business days after the returned item has been received and inspected.

Can I cancel an order?

Cancellation requests should be submitted as soon as possible.

Cancellation may be available before fulfillment begins. Once dispatch has started, the Return Policy applies.