Terms and Service

Orvellass™ is owned and operated by Shenzhen Xinghang Youchuang Technology Co., Ltd. | Legal Representative: Huang Xiaolun
Support Email: service@orvellass.com | Business Address: Room 801, Hengwei Building, No. 156 Songming Avenue, Hongxing Community, Songgang Subdistrict, Bao'an District, Shenzhen, Guangdong, China

Orders

Customers are responsible for providing accurate contact and delivery information when submitting an order.

Orders are normally processed within 3 business days after order confirmation.

Estimated delivery is normally 7–10 business days after dispatch.

Product Information

We aim to provide accurate information about product materials, colors, measurements, textures, care instructions, and intended household use.

Because textile products may involve fabric texture, stitching, dye lots, photography, lighting, or screen differences, minor visual variation may occur.

Such minor variation does not remove customer rights where a product is materially different from its published description.

Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery, subject to the Return Policy.

Approved refunds are processed within 10 business days after the returned item has been received and inspected.

Damaged or Incorrect Items

Customers should contact us when an item arrives damaged, defective, incorrect, or materially different from its description.

Where the issue is confirmed, an appropriate replacement, refund, or return solution will be provided without additional return cost to the customer.

Cancellation

Cancellation requests must be submitted before fulfillment begins.

Once an order has entered fulfillment or dispatch, the standard Return Policy applies.

Consumer Rights

Nothing in these Terms is intended to remove or restrict mandatory consumer rights available under applicable law.