Shipping Policy

Orvellass™ is owned and operated by Shenzhen Xinghang Youchuang Technology Co., Ltd. | Legal Representative: Huang Xiaolun
Support Email: service@orvellass.com | Business Address: Room 801, Hengwei Building, No. 156 Songming Avenue, Hongxing Community, Songgang Subdistrict, Bao'an District, Shenzhen, Guangdong, China

Order Processing

Orvellass™ aims to provide prompt and organized fulfillment.

Orders are normally processed within 3 business days after order confirmation.

Processing may include order review, inventory confirmation, preparation, packing, and transfer to the applicable fulfillment service.

Estimated Delivery

Estimated delivery is normally 7–10 business days after dispatch.

Delivery estimates may vary because of destination, carrier operations, customs procedures, weather conditions, holidays, or other circumstances outside normal fulfillment operations.

Shipping Charges

Any applicable shipping charge is displayed at checkout before an order is submitted.

Shipping charges may vary depending on destination and available shipping service.

Fulfillment Locations

Orders may be fulfilled from our own facilities or partner fulfillment facilities depending on inventory availability and delivery destination.

We do not describe a shipment as locally dispatched unless that accurately reflects the relevant order.

Tracking

Tracking information will be provided when available after dispatch.

If tracking has not updated for an extended period, contact:

service@orvellass.com

Please include your order number.

Delayed or Missing Parcels

If a package appears significantly delayed or potentially lost, our customer support team will review the available tracking information and work with the relevant fulfillment or delivery provider where appropriate.

A carrier status showing “Delivered” does not automatically prevent a customer from requesting assistance. Relevant circumstances will be reviewed before a resolution is determined.